Date: April 6, 2015
Band Number: Library Associate
Union: Cary Memorial Library Staff Association, Local 4928, MLSA, AFT-MASS, AFL-CIO
Performs a variety of paraprofessional and professional tasks involved in providing library services to the public. Library Associates are generally assigned to key projects or initiatives within the organization in addition to staffing public service desks. Library Associates have frequent contact with public, library employees, other town departments/boards, community organizations, library network/regional library systems, vendors, which require tact, diplomacy, negotiating skills, independent judgment, problem solving, and resourcefulness.
Works under the direct supervision of a designated Department Head, Manager, or Coordinator.
May exercise limited supervision over full/part-time Library Technicians, Pages, or volunteers as assigned.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Provides outstanding customer service to patrons at the Library’s busy public service desks. Interprets library policies and procedures for the public and staff. Handles complaints and suggestions in a professional manner and refers them to the appropriate staff member.
- Uses the library computer system to perform a variety of job-related tasks including check in/out, creation and editing of patron records, managing patron reserves, and catalog searching.
- Collects fines and fees using established practices.
- Assists patrons using the Library’s Museum Pass Program.
- Uses, and assists patrons and staff in use of an ever-changing variety of library equipment including telephones, computers and tablets, scan station/copiers, meeting room technologies, audiovisual equipment, assistive technology, self-checkout units, and others.
- Shelves materials in accordance with the library’s organization scheme and maintains order on the shelves.
- Directs or escorts library users to other departments as necessary. Assists patrons in person, by phone, and online.
- Has access to confidential information and performs duties that require constant attention to detail and accuracy.
General Office Activities:
- Contributes to library reports. Creates, and manages spreadsheets and other types of documents using Office and library-specific software.
- Creates schedules for public service desks.
- Utilizes email to engage with library staff and the public.
- Coordinates the purchase of needed supplies with the Library’s Office Manager.
- Performs routine clerical duties and equipment maintenance as directed.
- Trains new staff as needed.
- Convenes staff working groups when appropriate.
- May serve on Town or community groups.
- Attends network, state, and national meetings and conferences.
Adult Services, Outreach, and Programming:
- Assists the Programming and Outreach Coordinator in the development and delivery of library programs. Tasks include program logistics, drafting press releases, printing and distributing posters and other PR materials, and welcoming and introducing program presenters.
- Coordinates the application process for artists interested in displaying works in the Library’s in-building and off site galleries. Convenes the art selection team, schedules the galleries, communicates with artists, and assists artists with installation and removal of shows.
- Works with community arts organizations on joint projects.
- May oversee or assist with book discussion groups, drop-ins, and “maker” activities.
- Assists the Cary Memorial Library Foundation and Friends of Cary Library on key initiatives.
DESIRED MINIMUM QUALIFICATIONS
Education and Experience:
- Graduation from a college or university with an Associate’s or Bachelor’s degree, or any equivalent combination of education, certification, and experience.
Necessary Knowledge, Skills, and Abilities:
- Ability to deal courteously and tactfully with a diverse public and town committees; ability to establish and maintain effective working relationships with employees and administrators. Ability to exercise independent judgment.
- Excellent oral, written, and online communication skills. Social media experience is a plus.
- Ability to touch-type. Competency with a PC and a variety of basic functions including, but not limited to: printing, word processing, database use, spreadsheets, electronic communications, search and retrieval applications, and the Internet.
TOOLS AND EQUIPMENT USED
Job-related tools and equipment include, but are not limited to:
- Library computer system and network
- Personal computer (PC/Mac) and peripherals, including monitor, keyboard, mouse, laser barcode scanner, and printers.
- Personal technology including smart phones and tablets
- Job-related software, including library system modules, information search and retrieval, office productivity software (word processing, spreadsheet, database), calendar and room booking software, and email.
- Audiovisual equipment, including television, CD/DVD player, camera, document scanner, overhead projector, LCD projector, electronic readers, and laminating machine
- Other technologies as needs arise
STARTING SALARY RANGE
$18.34 - $23.75 per hour, plus an excellent benefits package.
This is a full-time position with a 37 hours per week schedule including one evening/week and two Saturdays/month. E/O/AAE