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COVID-19 Closure Frequently Asked Questions (FAQs)

Cary Library @ Home logoHow long will the library be closed?
The library is closed until further notice.  Please check the library’s blog website carylibrary.org/coronavirus, for updates as to when it will reopen.

I received a library overdue notice for a book I have and it says it’s accumulating fines? 
If you receive an automated notice about overdues/fines, rest assured that we will waive fines when the library reopens..

I have a hold that is ready to be picked up and was unable to pick it up before the library closed.  What now?
Your hold will remain on the hold shelf and be ready to be picked up by you when the library reopens. Upon reopening, we will continue to hold items for several days, and will update this page as information is available. 

Can I return library items while the library is closed?
We would prefer for you to hold onto your library items until the library reopens.  We also have book drops located by both entrances that are currently open.

What if I am not comfortable going out to return library items?
Not a problem.  You can return the items when the library reopens and the library will not be assessing any library fines during the closure.

Can I place requests with the Commonwealth Catalog and Interlibrary loan during the library’s closure?
Commonwealth Catalog and Interlibrary loan requests have been suspended during the library’s closure.

Will I get a fine for returning library items late?
No.  No library fines will be assessed during the library closure.

I think my library card expired as I'm having difficulty and/or not able to access online resources.
The Minuteman Library Network has extended expiration dates on library cards to ensure access during this time. Please use the Ask a Librarian form and include your name and library card number so that we can look at what is going on with your library card.  A staff member will be in contact with you as soon as possible.

Can I still reserve a museum pass?
As most museums are now closed, the library has suspended the museum pass reservations during the closure.  

I returned library items via the book drop and they are still showing up on my library card account.
During the closure, it will take a longer time for library items to be checked-in from patron’s accounts.  When they are checked-in no library fines will be assessed.

I depended on the library for WiFi and I don’t have WiFi at home.
Cary Library’s WiFi extends outdoors beyond the library’s walls.  Feel free to sit outside the library or park in the library’s parking lot to use the Wifi.  The network is “CML-Public” and the password is “libraryweb.” Please be sure to follow appropriate social distancing guidelines by staying six feet away from your fellow wifi users.

What online resources are available from home with my library card?
Visit our Online Resources page for topics or an alphabetical list of databases and other resources available. Borrow, ebooks, audiobooks, magazines, and streaming video from Overdrive and the Libby app in our eBooks & Digital Media page.

What if I don't have a library card?
Register online for a temporary Minuteman library card. Just note that resources for Lexington residents only are unavailable until we verify your address when the library reopens. If you are a Massachusetts resident and don't already have a Boston Public Library card, you can register online for a Boston Public Library eCard to access their online resources as well.

I have a question about my account. Is there anyone that can help me?
If you have any questions about your account or how to access digital resources please use the Ask a Librarian form. A staff member will respond as quickly as possible.

What about library programs?
All library programs have been canceled through the end of April. Please check our website for updates on when we will resume programming. If possible, we will reschedule programs for later in the year.

Can I pick up my hold at the library while you are closed?  
At this time we are not offering curbside pickup. We will update this page as information is available.
 
I've forgotten the password for my library account; or, I'm getting an error message when I try to use my password, or, I never had a password but need one now.
You can set or reset your PIN/password using your email address.
 
What other resources are there in town about the COVID-19 situation? 
The best place to start is the Town of Lexinton’s “COVID-19 State of Emergency” page and the Lexington Public Schools’ COVID-19 page. We also recommend the Lex Help page which is a great resource for finding help for, or giving help to, those in need.
 
How do I sign up to receive CaryNews and any of your other email newsletters?
You can subscribe to our email newsletters including Cary News, Children's Room, Teen Room, and/or Adult Programming.