Class Title: Library Associate – Youth Services
Division: Youth Services
Union: Cary Memorial Library Staff Association, Local 4928, MLSA, MFT, AFT, AFL-CIO
Date: May 11, 2018
Performs a variety of paraprofessional and professional tasks involved in providing library services to the public. Library Associates are generally assigned to key projects or initiatives within the organization including (but not limited to) some combination of those under the Specialized Responsibilities section of this job description. Library Associates have frequent contact with public, library employees, other town departments/boards, community organizations, library network/regional library systems, vendors, which require tact, diplomacy, negotiating skills, independent judgment, problem solving, and resourcefulness.
Works under the direct supervision of a designated Department Head, Manager, or Coordinator.
May exercise limited supervision over full/part-time Library Technicians, Pages, or volunteers as assigned.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Provides outstanding customer service to patrons at the Library’s busy public service desk in a team-oriented environment to ensure a high level of customer satisfaction. Interprets library policies and procedures for the public and staff. Handles complaints and suggestions in a professional manner and refers them to the appropriate staff member.
- Uses the library computer system to perform a variety of job-related tasks including check in/out, creation and editing of patron records, managing patron reserves, and catalog searching.
- Collects fines and fees using established practices.
- Assists patrons using the Library’s Museum Pass Program.
- Uses, and assists patrons and staff in use of an ever-changing variety of library equipment including telephones, computers and tablets, scan station/copiers, meeting room technologies, audiovisual equipment, assistive technology, self-checkout units, and others.
- Shelves materials in accordance with the library’s organization scheme and maintains order on the shelves.
- Directs or escorts library users to other departments as necessary. Assists patrons in person, by phone, and online.
- Has access to confidential information and performs duties that require constant attention to detail and accuracy.
- Performs other related duties as required or as the situation dictates.
- Contributes to library reports. Creates, and manages spreadsheets and other types of documents using Office and library-specific software.
- Assists with the creation of schedules for public service desks.
- Utilizes email to engage with library staff and the public.
- Utilizes social media to grow awareness of library services, events, and policies.
- Coordinates the purchase of needed supplies with the Library’s Office Manager.
- Performs routine clerical duties and equipment maintenance as directed.
- Trains new staff as needed.
- Convenes staff working groups when appropriate.
- May serve on Town or community groups.
- Attends network, state, and national meetings and conferences.
Youth Services (Children’s and Teen Services):
- Works with the Head of Youth Services and the Teen Services Manager to develop, deliver, and evaluate programs for children, teens, parents and caregivers.
- Represents the library at outreach events
- Participates in collection development activities
- Works with the appropriate Department Head to train and supervise student pages working in the Children’s and Teen spaces
- Assists Teen Services Manager in daily maintenance of the Youth Services staffing schedule.
- Responsible for managing Youth Services statistics and tracking usage trends.
DESIRED MINIMUM QUALIFICATIONS
Education and Experience:
- Knowledge of spoken and written English, spelling and math.
- Graduation from a college or university with an Associate’s or Bachelor’s degree, or any equivalent combination of education, certification, and experience.
- Experience working with children and teens.
Necessary Knowledge, Skills, and Abilities:
- Ability to deal courteously and tactfully with a diverse range of public and town committees; ability to establish and maintain effective working relationships with employees and administrators.
- Knowledge of principles of library science and computer science; ability to exercise independent judgment; skills in written and oral communication, public relations, flexibility, creativity.
- Knowledge of children’s and teen literature.
- Ability to touch-type. Competency with a PC and a variety of basic functions, business and library products and applications including, but not limited to: file and network utilities, printing, word processing, database use, spreadsheets, electronic communications, search and retrieval applications, Internet.
TOOLS AND EQUIPMENT USED
Job-related tools and equipment include, but are not limited to:
- Library computer system and network
- Personal computer (PC/Mac) and peripherals, including monitor, keyboard, mouse, laser barcode scanner, and printers.
- Personal technology including smart phones and tablets
- Job-related software, including library system modules, information search and retrieval, office productivity software (word processing, spreadsheet, database), and electronic communications, and operating systems (including Windows, Android, iOS and Mac).
- Microfilm/microfiche reader printers
- Assistive technology equipment
- Audiovisual equipment, including television, wireless microphones, portable PA systems, CD/DVD player, camera, document scanner, overhead projector, LCD projector, electronic readers, and laminating machine
- Calculator, photocopier, fax machine, telephone (including portable phone), cash register, and postage machine
- Other technologies as needs arise
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to walk, sit, talk, or hear. The employee may be required to stand for up to four (4) consecutive hours. The employee is frequently required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with arms and hands. The employee is required to climb, balance, bend, stoop, kneel, or crouch.
The employee must occasionally lift and/or move up to twenty-five (25) pounds, lift and/or move delivery book bins, book trucks, and book boxes. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus using print materials as with PC monitors and other library equipment.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is moderately noisy.
Formal application, rating of education and experience; oral interview and reference check; job-related tests may be required.
The duties listed above are intended only as illustrations of the various types of work that will be performed. The omission of specific statement of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
The job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer as the needs of the employer and requirements of the job change.