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Phase 2 of 5: Curbside Pick-up

Restoration of Library Services

DRAFT
Updated 7/20/20

INTRODUCTION 

The COVID-19 pandemic and resulting State of Emergency declared by Governor Charlie Baker forced the Cary Library building to close to the public as of March 13, 2020.

Virtual library services were put in place, developed and provided through the talents and creativity of the library’s extraordinary staff. Services included virtual programming for youth and adults via Facebook Live and Zoom as well as email reference, readers’ advisory, and e-content collection development. Our virtual services will continue for as long as they are needed as we begin discussions about resuming services in our building.

There are many environmental factors that we do not yet know and cannot predict. A phased, evidence-based approach is required where the health, safety, and well-being of our patrons, volunteers, and staff guides our progress toward a full restoration of services. 

This document will be updated as information changes.
 

REOPENING PHASES DEFINITIONS 

Phase 1 - Staff begins to return to the building in shifts

Timing - June 8 - June 26, 2020
The library remains closed to the public. Staff come in to prepare to reopen the buildings. Timeframe is approximately three weeks.

Public Health Context: Stay-at-home order is lifted by state and local authorities but other restrictions are still in place. Physical distancing is recommended. Infection risks are still high. Supplies are limited and restocking ability is uncertain. Large gatherings are not permitted.

Summary: 

  • The Cary Library building remains closed to the public
  • Managers/Technology team will report for the first few days to prepare spaces, collections and technology
  • Staff will report to work on a rotating basis (TBD) to process the backlog of new and returned materials
  • Staff required to wear masks while working in the building
  • Staff continue to work remotely when not in the building
  • All library programming is delivered virtually


Phase 2 - Curbside pick-up of materials is offered 

Timing  - week of June 29, 2020 through at least September 20, 2020
The library building remains closed to the public. Library patrons may arrange to pick up materials they have placed on reserve. Timeframe is TBD.

Public Health Context: Physical distancing is recommended and the risk of infection is still high. The library has sufficient supplies to comply with safety recommendations for limited interaction with the public, but supply needs and availability are uncertain. Large gatherings are not permitted.

Summary: 

  • The Cary Library (building) remains closed to the public
  • Patrons can pick up requested library materials during certain hours (method TBD)
  • Patrons looking for recommendations of what to read/view/listen may contact staff through our What’s Next Readers’ Advisory service
  • Staff will continue to work on a rotation so that social distancing is maintained
  • Staff required to wear masks while working in the building
  • Staff continue to work remotely when not in the building
  • Delivery between libraries resumes (TBD - depending on Mass Library Service guidance)
  • Delivery to homebound patrons resumes if sufficient volunteer drivers are available
  • All library programming is delivered virtually
     

Phase 3 - Library re-opens for materials browsing/pick-up (grocery store model)

Timing TBD - not before Ocotober 1, 2020 (as per vote of the Library Trustees) depending on public health advice and continued easing of gathering restrictions
The library will offer some open hours, likely on a reduced schedule. Patrons will be allowed to enter the building by appointment for the purpose of selecting materials to take home. Seating will not be available.  Timeframe is TBD.

Public Health Context: Physical distancing is still recommended, but infections risks are declining. Supply needs are predictable and supplies are plentiful. The Department of Public Facilities has sufficient resources for daily deep cleaning.

Summary: 

  • The Cary Library is open by appointment for limited hours including some special hours offered for seniors or other at risk individuals
  • Physical changes to the building (plexiglas partitions at desks, social distancing signage, etc.) will be in place
  • Patrons may come into the building for short, scheduled appointments to browse for items and consult with staff
  • Access to the Children's Room will be limited and the playspace will be unavailable
  • Seating will not be available and the total number of people in the building may be limited
  • Most staff have resumed regular schedules, a few may still be working from home or covering different hours as needed
  • Staff required to wear masks while working in the building unless public health officials determine they are not necessary
  • Meeting/Study rooms are not available
  • All library programming is delivered virtually
     

Phase 4 - Library resumes more extensive schedule, some seating restored

Timing TBD
The majority of library services are reintroduced and regular service hours resume (Sunday hours TBD)

Public Health Context: Physical distancing guidelines have been relaxed to allow for larger (50+) group gatherings. Large group gatherings are still considered a risk. 

Summary: 

  • The Cary Library is open regular hours (Sunday hours TBD)
  • Physical changes to the building (plexiglas partitions at desks, social distancing signage, etc.) may remain in place
  • All staff resume normal schedules
  • Service desks are staffed
  • Some seating is reintroduced but configured to allow for physical distance
  • Study rooms may be used with one or two people
  • Some computers are accessible at socially distant intervals
  • Meeting Rooms are not available
  • Staff required to wear masks while working in the building unless public health officials determine they are not necessary
  • All library programming is still delivered virtually due to restrictions on the size of gatherings
     

Phase 5 - Library resumes full services 

Timing TBD 
All library services are restored.  NOTE: Resumption of full services is highly dependent on the trajectory of the COVID-19 virus in the months ahead. The decision to resume full services, including large gatherings, will be made in consultation with local and state public health guidance.

Public Health Context: Infection rates have continued to decline and public health guidance has changed to remove restrictions on gathering.  

Summary: 

  • The Cary Library is open regular hours (Sunday hours TBD)
  • All library seating is restored
  • All library computer services are restored
  • Meeting rooms are made available
  • School and other library outreach activities resume
  • Live programming by library staff resumes
  • Staff no longer required to use masks when working with the public

 

Note: A draft of this document was adopted by the Library Board of Trustees on May 6, 2020.